Inbox
One inbox for every enquiry
WhatsApp, Instagram, Messenger, email, web chat and Meta lead forms land in one shared list, each one a lead with an owner.
Charlotte Hughes
New enquiry · WhatsApp · 2 min ago
Hi, looking at Dubai for the family in December. 2 adults and 1 child, around £4,000?
Route
Dates
Travellers
Budget
Assigned to Lucy ParkerHow it works
[01]
Connect your channels
Link your WhatsApp number, Facebook page, Instagram and email, and add the enquiry form to your website.
[02]
Every message becomes a lead
Route, dates, travellers and budget sit beside the conversation, with the ad or form it came from.
[03]
The right agent answers
Assign by hand or round robin, and the agent is notified the moment a new lead arrives.
Inbox in detail
WhatsApp, Instagram, Messenger, email, web chat and Meta lead forms land in one shared list, each one a lead with an owner.
Jake Morrison
WhatsApp · MAN → IST
Is that price with luggage? Need to check with my wife.
Last reply 26 hours ago, so WhatsApp only allows an approved template
Hi Jake, your fare is held until Friday. Reply here and I’ll book it.
[01]
The 24-hour rule, handled
Reply freely inside 24 hours. After that, Travagon offers an approved template instead of letting the message fail.
Sales
Round robin
Lucy Parker
3 open leads
James Wilson
2 open leads · gets Jake Morrison's enquiry
Sarah Mitchell
3 open leads
Matt Collins
4 open leads
[02]
Round robin, so nobody hoards the leads
New leads go to the next agent in turn, or to whoever you choose. Everyone sees who owns what.
Leads by source
October
Lead ad · Winter sun
Website enquiry form
[03]
Know which ad brought the booking
Every lead keeps its channel, campaign and form, so reports can show which ads turn into paid trips.
Inbox questions
WhatsApp, Messenger, Instagram, email and web chat, plus Meta lead forms and an enquiry form you embed on your website.