Cookie policy

Last updated 23 October 2026

What Travagon stores in your browser, and why.

1.In short

Travagon uses no analytics, tracking or advertising cookies. We only use cookies that are strictly necessary to sign you in and keep your account secure, and a few settings stored in your browser to remember how you like the app laid out. Because these are strictly necessary, UK law (the Privacy and Electronic Communications Regulations) does not require us to ask for consent, so you won’t see a cookie banner.

2.Cookies we set

NameWhat it doesHow long
better-auth.session_tokenKeeps you signed in to TravagonUp to 7 days, renewed while you use the app
better-auth.two_factorRemembers that you're part-way through two-factor sign-inA few minutes
better-auth.dont_rememberEnds your session when you close the browser, if you chose not to stay signed inUntil you close the browser
trm_portalKeeps a traveller signed in to their agency's customer portalUp to 7 days
trm_wcLets the web chat on an agency's website recognise a returning visitor, so the conversation continues1 year
trm_stripe_oauthProtects the step where an agency connects its Stripe account10 minutes
trm_supportUsed only by Travagon support staff during a logged, time-limited support session2 hours

3.Settings stored in your browser

The app also keeps a few small settings in your browser’s local storage. They never leave your device.

KeyWhat it remembers
trm.sidebar.collapsedWhether the sidebar is collapsed
trm.rail.foldedWhich navigation groups are folded
trm.getStarted.collapsedWhether the getting-started checklist is hidden
trm.assistant.v1The current assistant conversation, for this browser tab only (session storage, cleared when the tab closes)

4.Controlling cookies

You can block or delete cookies in your browser settings. If you block the cookies above, you won’t be able to sign in. The website’s fonts are served from our own servers, so visiting it makes no request to Google or other font services.

5.Changes and questions

If we ever add cookies that are not strictly necessary, such as analytics, we will update this page first and ask for consent where the law requires it. Questions: [privacy email]. See also our privacy policy.